J.D. Power Dealer of Excellence

 

"Modern Toyota of Winston-Salem is a J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience"

To ascend the J.D. Power Dealer of Excellence ProgramSM ladder, a dealership must show a commitment to excellence when it comes to customer experience and modern expectations for future showroom visits. With these criteria accounted for, Modern Toyota is proud of our J.D. Power Dealer of Excellence recognition and what this award-winning attention to detail means for shoppers we proudly serve from High Point and Greensboro that choose to stop by our Winston Salem dealer location.

J.D. Power Dealer of Excellence - An Exclusive Club to Join

Select retailers that display dedication and commitment to customer experiences first and foremost, enhancing their purchasing process altogether, are the dealerships that initially qualify for J.D. Power consideration. From here, qualifications include a review of more than 25,000 consumer's feedback, narrowing the qualified pool further. Dealerships must then rank among the top performers in key customer satisfaction areas, established by the J.D. Power Sales Satisfaction Index (SSI) StudySM. To finally obtain J.D. Power Dealer of Excellence status, dealerships go through dealership audits and fulfill best practice requirements. Our team in Winston Salem, proud to serve Kernersville and Lexington NC, is happy to satisfy these exclusive program provisions.

Best Practices Come Standard in Winston Salem

The following best practices, as outlined by J.D. Power Dealer of Excellence criteria, are consistent features of our dealership experience here in Winston Salem, not far from areas we serve such as Mt Airy and SW VA:

  • Vehicle inventories and pricing - displayed on dealer website
  • Negotiation process - transparent, efficient and personable
  • Trade-in value - fair offers for your current vehicle
  • F&I Product Menu - displayed clearly and easy to interpret

Beyond a commission or vehicle sale, our sales team commits to the customer experience and your needs as a new Toyota or pre-owned car shopper here in Winston Salem. This thoughtful, customer-first approach helps our team enjoy the status of J.D. Power Dealer of Excellence, and we're happy to get started reviewing the inventories and services we offer on your behalf today.


J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE

Contact Us

Modern Toyota

3178 Peters Creek Parkway
Directions Winston Salem, NC 27127

  • Sales: (336) 231-6825
  • Service: (336) 231-6826
  • Parts: (336) 788-3003

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 5:30pm
  • Sunday Closed

Make an Inquiry