Customer Testimonials
Prompt service with a smile. Same service advisor from visit to visit. Discounts to repeat customers.
It’s very helpful and good service and staff at too friendly I loved their service
Modern Toyota is how things should be. People are friendly, knowledgeable and the waiting area is top notch. I don’t mind waiting when the amenities are so great!!
Bought 2020 Kia soul about a month ago. Found a leak in the driver’s rear tire. Would have cost me $30 to have Modern fix something that I think would be covered. Nope. I will find another shop and not come back here.
Service department is easy to make appointments online. They are friendly and give fast service.
I had a great experience at Modern Toyota. Everyone I worked with was friendly, professional, and easy to talk to. What stood out most was that there was absolutely no pressure throughout the process. They took the time to answer my questions, explain my options, and let me make decisions at my own pace. It made servicing my vehicle much less stressful than I expected. If you’re looking for a dealership that treats customers with respect and doesn’t use high-pressure tactics, I would definitely recommend them. Also while we waited they had great accommodations for my son who ... Read More DealerRater - Jun 5, 2026
Everyone here are so nice and attentive. They keep you updated on the progress of your service, giving priority to speed of service. The waiting area and restrooms are clean and well kept.
I made an appointment for a simple oil change and tire rotation service last week. Was told it would take 1.5 hour. I had to get a baby sitter to get my car serviced. After 1.5 hours I checked in and they had not even started working on my vehicle. I only went to the dealership this go around bc a service pack was purchased for me. This is not the first time this has happened to me at this location. Won’t be returning.
Very helpful, not pushy, very quality service, and very efficient. Overall an amazing experience, and we would return.
Very patient, helpful and explanatory. The concierge is very good at coming over to see if anything is needed. The atmosphere is very comfortable and peaceful.
I have been coming here for 20 years. They have been professional respectful and informative. When I thought I needed service that I really didn't They were honest and steered me away from it. Reasonable pricing and great service. We have bought 3 vehicles here. We will always come back.
Very clean, friendly staff. Also very helpful. Has an area for kids to play and draw on a blackboard.
The service department is extremely slow. Each time I have come for basic service, with an appointment, it has taken HOURS. Today I have an appointment for 1:30 to have my tire checked as I had picked up a nail. I arrived at 1:14, checked in and the wait was on. At 4:23 I was finally told the nail was to close to the edge and could not plugged and I would have to get new tires, but of course they did not have my size tire in stock. It took 3 hours for them to look at the tire and deliver that information. ... Read More DealerRater - May 22, 2026
Very professional and did everything that I asked kept me up to date on everything that was being done!
Can trust that when I come here I will be taken care of every time!
I bought my RAV4 here and had an amazing experience. The process was smooth, transparent, and pressure-free. The team was incredibly helpful from start to finish. Highly recommend Modern Toyota!
Friendly staff. Good location and facility. Dealership cares about environment. Staff is always eager to help and provide guidance.
I had Nick as a sales rep and he was very personable with no high pressure sales. This is the second vehicle that I bought from Modern Toyota and have been pleased thus far
Very great customer service always make me feel welcomed and well taken care of. Like the refreshments!
Always very friendly, courteous and helpful. I've bought 3 vehicles from here for that reason. My maintenance is also always fast and efficient, even when I come in without an appointment
This dealership works fast and efficient. Before my appointments they call with updates. I ran behind schedule today and they took me as soon as I arrived.
My confidence is restored! Scott Beckwith and Modern Toyota are excellent! Superb! Honest, professional, caring and thorough. I am bringing both my Toyota’s to Modern even thought it is a longer drive than several other dealer shops. Thank you for your outstanding care. Doc Parsons
Modern Toyota has been my preferred dealership for the past several years. During this time, I’ve been very satisfied with all my interactions but especially with Rich in sales and MJ in service. These two are the very best.
I had a very good experience buying my Toyota Camry here. My salesman (Donald) worked hard to get me the deal that I wanted. The other staff was friendly and helpful as well. I wasn’t happy about the car being a hybrid as I am “old school “ and didn’t want to embrace the change from what I’ve always had in the past but it turns out….I LOVE the hybrid especially since gas prices are outrageous. Good experience and have even referred my daughter to this dealership
Great Experience buying our vehicle!!!!Everyone is friendly and great atmosphere. Thank you Landon and Everett(e)!!!!!
My husband and I came in to test drive a new 4Runner. Our salesman Nolan showed us a few but they didn't have exactly what I was looking for. Nolan found one at another one of there dealerships and had it brought in for us same day. It is exactly what I wanted and he and everyone there were amazing to work with!
Service was quick and employees were very friendly, overall satisfied with the level of service and attention to detail
I have my new car, it run 10,000 miles and i did make an appointment from toyota app and it says have to pay $8.48, when i visit there they say its fake so i have to pay $106 for my new car
Friendly service and very attentive. Even if something isnt going to plan they make it work and help you find your deal. Great place.
Had a great experience here with both purchasing my vehicle as well as getting maintenance done
Always super helpful and does great work in a timely manner! Anton and Ginger are always helpful!
Clean quick and efficient with getting your car set and ready for you in short time
You need to consider investing in an outdoor kennel. Not impressed that the waiting room has turned into a puppy care facility.
Reno our service advisor is always nice and professional. Service department and lounge are clean. They try to get you out as quickly as possible.
I would leave 0 stars if possible relative to the service department at Modern Toyota. Driving my 3rd 4Runner and 2nd Avalon, visiting this service department is the most frustrating process of enjoying a Toyota. A 2023 4Runner in shop today for oil change and tire rotation was booked online and confirmed booking with service advisor on phone as well. Arriving for appointment learning I should expect to be here 2 hours because of vehicles in front of me and then learning the service wasn’t booked correctly despite my effort to confirm. Additionally, the estimate of $144 for an oil change (tire rotation ... Read More DealerRater - Apr 24, 2026
Every experience here has been for different services but always exceptional customer care ! I look forward to returning each time.
The dealership has unlimited coke and unlimited Diet Coke, and unlimited water. An the vending machine has great snack items.
Very efficient and prompt service. Keeps you informed about the status of your vehicle. Waiting area very nice.
I had one of the worst customer service experiences at Modern Toyota—which is incredibly disappointing considering I bought my 4Runner there.
I scheduled an oil change appointment over a month in advance. A week ago, I called to confirm—everything was fine. Then they called me again the day before to reconfirm. I even asked specifically if I could be first in line, and I was told to arrive early.
So I did exactly that. I drove over an hour from Charlotte and arrived at 7:15 AM for my 8:00 AM appointment.
When I got there, I was told by Scott ... Read More DealerRater - Apr 18, 2026
This is the first business I've been to where they have a fridge with free water and drinks, a nice lady that comes around with a basket of snacks, everyone is very friendly and efficient. Their lobby is huge with lots of seating. And it's not like other places where the chairs are tight together. You have plenty of space. Highly recommend coming here!
I have always been completely satisfied with this dealership. The service department has always got me in and out very quickly for my oil changes and tire rotations. This is my 4th new car I’ve purchased from Modern Toyota and I’ve always been pleased with the cars I’ve bought here. One thing I like is that I always get the same service adviser (Rene Lugaro) and he has always been very professional but at the same time very friendly. I’ve never once questioned any thing he has discussed with me concerning my car. I would highly ... Read More DealerRater - Apr 15, 2026
I love coming to this dealership for my car services and when I need to purchase a new vehicle. I actually bought my 2025 RAV4 Hybrid here. The Management, the Sales Agent, and Service employees are always helpful and happy to work with you. Also, the lounge is very nice and clean.
Coming for a service to Modern Toyota is a pleasure. Friendly and knowledgeable stuff, service in timely manner! I highly advice it!
I came in an hour early.. asked if they would be able to service my car and they said of course
They are always running behind. They tell you one time and then don't tell you until they are an hour late that it's going to be even later.
Bought here new. Only place that we have work on our Highlander. Friendly service, respectful and knowledgeable.
Every time I come here for service, this dealership is a disappointment. I get free maintenance here through my new car purchase, but it is so bad, I am tempted to pay to go somewhere else. For example, I just arrived for my appointment and they told me it would be significantly longer than the time I was told when I made the appointment. I specifically told the scheduler that I needed to have my car by a certain time to pick up my children from school. Now that I am here, I am told it will not be finished ... Read More DealerRater - Apr 8, 2026
Time to complete anything there is ridiculous… waited over 2 hours just to get car inspected even though I had an appointment. Also was told I needed new tires despite just buying the car from them in December .
Always friendly. Very knowledgeable. Honest. I guess my only complaint would be that it usually takes quite a while to get everything done. With that said, we won't take our two Toyotas anywhere 3
Great sales and service staff. Cami the scheduler is great too. Mr Beck in service is great
Very clean. Employees were very helpful. Would recommend. Been coming here for years. Good experience.
Incredibly friendly service, maintenance was completed quickly and with the upmost care. Will return for all service needs.
The salesmen and service dept are very friendly and helpful. I would highly recommend this dealership.
The guys in service department are always so friendly helpful and knowledgeable and explaining everything that you can understand when needing service on your vehicle.
I had a great experience at this dealership. From the moment I arrived, the staff was friendly, professional, and never pressured me into making a purchase. They clearly explained all my options and answered my questions with patience. The process was smooth and transparent, with no surprises in the final price. I definitely recommend this place if you’re looking for a trustworthy dealership for your next vehicle.
The staff was wonderful, helpful and happy. My service consultant Gage it’s wonderful. Courteous, helpful, and made me feel confident that my Toyota is in good hands.
Have gone here since moving to Winston Salem. For service have always seen Reno. He has always been outstanding.
Great service Ricardo will great service person best business I've experienced always nice good business
Efficient service and courteous staff. Clean wait area with refreshments. Convient location, near main highway.
This dealership has great service. And the best writing area I've ever seen. Thank you!
Service department is excellent. Always courteous and keep you informed on what is going on and timeliness for completion Gage is exceptional
Modern Toyota will always be where we buy our vehicles. Always very professional and kind when scheduling maintenance. They go above and beyond my expectations. I recommend Modern Toyota to many of my clients when I see that they can help them the way they help me!
I recently took my car to the dealership for routine maintenance, and I had a very positive experience. The facility was very clean and well organized, which immediately made a good impression. While I was waiting, I appreciated that they offered Wi-Fi, coffee, and soft drinks, which made the time pass comfortably.
The staff was friendly and welcoming from the moment I arrived. Everyone I interacted with was professional and helpful, and they made the whole process smooth and easy.
Overall, it was a great experience for a routine service visit. I would definitely recommend this dealership to anyone looking ... Read More DealerRater - Mar 6, 2026
Quick service and very friendly service department. I really like the YouTube video they do. I will differently use them again
Mujib offers first class service at Modern Toyota in Winston Salem, NC ! I have been servicing my Toyota Avalon with Mujib and he does a great job in my vehicle Maintenance journey. I have worked with him numerous times now and each time he gave awesome service. I look forward to keeping this car for the long term and hope for Modern Toyota to keep the car in good shape. Thanks again Mujib and Modern Toyota !
We were greeted at the door and helped immediately. Sales guy was super nice and went above and beyond to help my daughter find her car.
Purchased my vehicle from here and had an excellent experience. First couple of services were exceptional. This time? I’ve been here over 2 1/2 hours for an oil change and tire rotation. Not exactly happy!!
I brought my truck in for a service and to have brakes checked and was told it would be a couple hours and they were able to identify the issue and do the service in an hour! Extremely helpful and wonderful customer service.
They are on schedule with their service. Easy to schedule an appointment. Good job guts.
The Service Department is too-notch lead by Tommy Bost! Tommy is all about the customer and is an asset to the Sales Team. My Service Advisor, Reno Voss, is amazing. Very professional and the most competent Advisor I have ever worked with in my 18 years of Toyota experience across 4 dealers. Highly recommend this Service Team to anyone looking for a great customer experience!
Great customer service and very nice facility. Always bring my truck for service to this location
The technicians are great! They make sure the car is well taken care of, inform you of any issues or concerns, and won’t add on additional services before consulting it with the owner of the vehicle. There’s no pressure if the owner decides they would not like to add on a service.
Clear and concise of what will happen yo my car for the maintenance. Was able to advise on questions about certain issues on the vehicle i had questions on. Seth seems very knowledgable about the service requirements and even gave me a card in case i have additional concerns.
Always an excellent experience from Reno Voss to Ginger in the reception waiting area. Comfortable place to wait
Highly recommend this dealership! They consistently go above and beyond, do excellent work, and are always courteous and professional.
Staff is very professional. They do good work and keep you informed throughout the process.
Customer service is top tier. They are very professional. I’ve never had a bad experience.
The service department runs like a well oiled machine. I am having my Lexus serviced here from now on. I love it here.
My previous car was totaled and I wanted to find the same car I had. Modern Toyota had the car that meeted all the criteria. Ricardo and Steve were the best ever and really made the effort in getting me that car. There were even a few minor imperfections to the exterior and they fixed those for me prior to driving off. Thank you so much for a great experience!
Good quality service. Provides thorough service review each visit. Convenient desks for working while you wait for service to be completed.
Nice courteous service . Very thorough on checking out our car . Always very Professional. Would recommend this Dealership to anyone wanting Great Service .
Always pleased with there quality of work and knowledge, this is our second vehicle, and we will keep coming back and tell our family and friends
Came in for a service maintenance. I didn't wait long for someone to greet me. Sat in the waiting area. Lots of space and pleasant environment. Bathroom was very clean!
I always have excellent service here and all of the workers are super friendly, knowledgeable, and helpful.
Good quality service. Quick, easy and transparent. Would recommend for anyone with a Toyota vehicle.
Bought a Toyota Corolla here about 3 months ago and came for my 5,000 mile free service. Great to work with when buying my car and so far great to work with for service as well. Added an oil change to my first service, since it isn’t provided, and they had no issues with my request.
this dealership is very relaxing and very hospitable and the customer service is very good
Great customer service and wonderful place to have to wait on your car. Great people
I purchased a 2026 Toyota Camry Hybrid. Guess where we are?! Yes, in service! Why, might you ask? Because the car is starting off as a lemon!
Me encanta la atención te ofrecen toda la comidad posible para que tu estadía sea relajada y placentera muchas gracias por la atención
Cubicle to work remote is nice. Free water and coke! Couldn’t ask for a better waiting room.
It was an awesome pleasant experience working with Dave Huspeth and Jason B. My Gr86 is phenomenal!!!!!
Service here is always faster than everywhere else i’ve gone and all the people who work here are nice.
Took two and half hours for a tire rotation joke of a dealership service. Terribly slow and horrible service.
Staff here are very customer oriented; from first person you talk to through pick-up! Always pleased with outcome and very comfortable place to wait during repair. Recommend!
Very clean, courteous, and well priced. They offer premium service at a wholesale cost. They serviced, and treated my 4Runner as if it just rolled off of the lot. I can’t say enough about the experience, and the free Coke was much appreciated! Thank You!
I just bought a new 2026 Camry. I worked with Rich Maurals. He is an excellent sales person. Cars are too expensive but the actual buying experience was good.
I went 2 times, each for a standard oil change and tire rotation. The first visit took just over 3 hours. The second visit took more than 4. During each visit I never received any updates on the progress. No one advised me of why it was taking so long. When I go to Van York, I’m in and out in less than 1 hour. I am extremely unsatisfied with this place.
Modern Toyota is great! Always a friendly and attentive! Paul Chanthaphone is the best salesperson there, and Scott Beckwith is always awesome in service department!
Everyone is so helpful and knowledgeable at this dealership! I never feel like I’m being pushed to spend more money than necessary.