Customer Testimonials
Brought my car in for scheduled maintenance. Great service as always. Quick check in, very professional and maintenance completed in anticipated time frame so easy to do business with.
I've always waited on car in service always friendly staff. Enjoy the free water and get a lot of work done on phone, like table sett up.
Salespersons and service staff are all great. All go above and beyond. Wouldn’t think of going elsewhere!
I went to get my car inspected. Scott was the rep who helped me. Such a pleasant and caring rep. I had to get new brakes. Scott took care of appointment. When I got there for new brakes Scott was so pleasant. He kept me posted on how things were going. Great staff at Modern Toyota. Thank you. Oh the nice lady who works there passed out goodies. What a nice treat!
Very nice people! They will make sure you’re happy with your purchase and get you a good deal. Shout out to Andre!
I usually have a good experience with the service department. Today for whatever reason the wait was terribly long. I got here at 11:03 this morning. I'm still waiting for my car itd 3:27pm. Granted I didn't have an appointment but I came for an oil change. They recommended tire rotation which I agreed to. I only received one update. Only got another update when I approached the Concierge. I have never waited this long for service
The customer service team is always polite and helpful.. we bought our Prius here and always get service here.
I purchased a new vehicle here and love the ease of scheduling service appointments. the staff are always friendly and helpful.
Men in service area are always very polite. Cleaning guy was polite and helpful. Love app to be able to make appointments for service
Great service and great experience all , especially the lobby with refreshments and multiple charging areas
Wonderful service in all areas from sales to service. TOP NOTCH!! You'll never regret going here
they have best service department anywhere,and Reno is the best service advisor,he has give great service for over 15 years.
My appointment time was as scheduled and they had time for an extra service today.
Great courteous Service. All work done on the time with integrity. clean facilities with friendly service.
Dealership made room for me on my day off so I didn’t have to wait on tires and make another trip to town. All service people are friendly and nice.
I’ve been a Modern Toyota customer since buying my wife’s car here in 2020, and since then I’ve trusted them with all of our service needs. Overall, I’m satisfied with the quality of their work and customer service. Their prices are a little higher than some other shops, but I understand that quality service comes at a cost.
My main concern during the last two to three years has been the wait time. From 2020 to 2023, most of my service visits took around an hour. Recently, even a simple inspection has sometimes taken 3 to 4 hours.
I also normally ... Read More DealerRater - Oct 12, 2026
Got me the exact truck that I wanted, and provided great customer service by Ian and his whole team.
Absolutely the best dealership I have delt with. Great service, extremely friendly. The waiting area is great coffee is perfect!
I like how easy it is to get my car serviced. The service techs are professional yet pleasant. They take the time to explain things to me, if needed. And they answer my questions.
I schedule my service on line. I am met with good knowledgeable service man. I give my concern and it is taken care of. I watch my video and trust personnel to be honest and give the best service. Thanks Toyota
Sales and financial dept are great . Service dept could use some work ,they need better customer service in the service department
Great service and complete information. Very knowledgeable and made me aware of any questions I may have the my vehicle status
I really appreciate having the same service advisor every time I bring my Toyota RAV4 in for maintenance. Modern Toyota is the only place I trust to work on my vehicle. Reno Voss is honest, transparent and always gets my OK before service is completed.
Everyone was super friendly, wasn’t even here for a car but everybody asked if I needed help with anything. Would highly recommend to anyone, also have a great selection of used cars.
I got my car a few weeks ago from Modern, everything went smoothly. From ordering till I picked it up. The car was supposed to be here within 35 days. I received it in 30 days :). The service time is also fast and peaceful. Nice Desk area available for me to use when I have to work. I live an hour away and I set them as my preferred Toyota Dealership. Thanks Guys
I found this staff to be and informative about the car styles I want to buy
By far The Best buying experience we have ever had!! Our experience with Darrin, our sales rep was amazing! We have a new friend!! And the Service Department has been wonderful to work with! Always so professional and courteous and they get us in and out in no time!! Highly recommend Modern Toyota without reservation!! We love our Crown!! Fit for a Queen!! 🙂
I've bought three Tacomas from Modern Toyota. I've had great experiences with the sales, service, and parts departments. I highly recommend Modern Toyota.
Bought my car with no pressure and hype. Service is never a problem. Will get nect car here
I always go to Modern Toyota on Peters Creek Parkway for all my car services, and the staff is very friendly and helpful. Also, the place is always clean and neat.
I purchased my Toyota 4 runner sr5 here in 2018. I still bring it here for service. They are reasonable and honest. I recommend 10/10.
Great service and on time, clean waiting area, nice people, I would recommend coming to check it out
Service is always great. Organized and courteous service every time. It has a very functional business center in the waiting area that has been crucial when I need to wait for service.
Even though there was a mix up they still helped me out thank you so much!
Extremely disappointing experience with Modern Toyota and Finance Manager Charlie Simpson.
I was purchasing a specific truck and had already gone through the financing process. At Charlie’s request, I completed and signed the business credit application, provided additional financial information, unfroze my Equifax report, and authorized the credit inquiries.
By Saturday, we had worked on the deal practically until the end of the business day. Southeast Toyota Finance (SETF) approved the loan, and Charlie provided me in writing with the APR, term, down payment, and monthly payment. We were essentially at the final stage of the transaction. The dealership ... Read More DealerRater - Aug 31, 2026
Rich was an excellent salesman. We are so grateful for him and financial department.The experience was great.
Best of service from salesman to service to the best truck of performance and safety
Service great, sales not. Bought car, paid $3999. For extended maintenance & warranty. Includes oil changes, rotations, etc. first oil change “ we don't do free oil changes anymore”. Even though in writing. Don't believe a word finance guy says.
I've been coming to Modern since I bought my car from them in 2016. Their service center has been good, but it is higher priced compared to local shops.
Chad Gordon did a great job tracking down a new RAV4 for us. Considered our needs and kept us informed of progress. He made the purchase process as painless as it could be. Highly recommend Chad and Modern Toyota. Thanks.
Ginger and Reno were so good to us! Reno in service kept us posted on our car. Ginger, the service concierge, warmed my sandwich and tried to find the Golf Channel for me. They are the top reason why we do not dread our service visit.
I’ve bought several cars from Modern and used their services exclusively. Great place to work with. Their are punctual, very considerate, professional and treat their customers with respect and care. Their facility is new and very clean I would recommend their organization to anyone
Wonderful customer service, came in early and got taken care of quickly, very friendly staff.
I have been to this dealer many times and just walked in for service. I was usually in and out in less than an hour. Today I made an appointment for routine service so I could be in and out quicker. Sad to say that I was there over an hour and fifteen minutes. So I guess it is better to walk in and not make an appointment
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem).
Such a nice place to buy a car, from showroom to salespeople, it was a pleasure to do business here.
Nice waiting room, with phone chargers and complimentary beverages, friendly employees. I am writing this as my car is being serviced. The 3 stars is because I had a service appointment at 9:30 am and they updated me at 11:30 am that they just got my car into service bay. So the wait time today is unsatisfactory, hopefully this is not the norm.
They buying process was seamless. Service is great. Agents explains issues understandable. I love Modern Toyota.
Always great service at this dealership. I have been coming to this dealership since 2022. I haven’t had a negative experience yet.
I feel secure and relaxed at this dealership. The service personnel are so helpful and after coming for several years they recognize and call me by name. It is a comfortable and relaxing place to sit and wait for your service to be finished. Alan Beck is the very best to make me feel that he is working for me Ann Cook
They were so helpful with explaining everything and answering all questions I asked. Pleased with service 👍
Landon has been a pleasure to work with. He has made this buying experience very nice. I have always driven a Honda and now I’m all about Toyota! Dealership is clean and nice. I would recommend Landon and Toyota 100%.
Service is always easy and quick. Service advisors are polite, knowledgeable and keep you informed.
Always impressed with the service at this dealership. The are professional & always go the extra mile to answer all of my questions. The concierge has been very helpful each time I visit and keeps me updated.
I came in for servicing maintenance. I came earlier than my scheduled time. I pulled up and Jason Osbourne (Lane Manager) was there to assist me in no time. He explained what would take place and showed me to the waiting area. He came by a little later offering a snack to everyone. I love that you can go on your phone and view the status of your service. The waiting area is nice, clean and everyone was professional. I would recommend Modern Toyota in Winston Salem NC
I have been Zaoon here since 12:15. I was notified at 1:00 that u were just now starting on the state inspection of my 2024 Toyota. Lli have been here soon b 1 hrs. I am cold in here. How much longer?
I would recommend this dealership, they were easy to work with and made the process of buying a car easy and very flexible.
Great service. Great service advisors. Anton Bronson helped me for my second service. I had a great experience.
Service is always prompt and enjoyable. Facility is very modern, clean and perfect for waiting area.
Awesome facility. People here are friendly and they have free drinks. Knowledgeable staff makes it even better.
Wait time for a battery is 1.5 hours. Oil change is 1.5 hours. State inspection is well over an hour.
All the staff were amazing and friendly!! Love coming here! Everyone is so helpful! Will be back!
Experience with sales person is great,also environment is nice..I did regular service here
My family always goes to this dealership and we have our maintenance done by the same man every time, Scott. He’s always reliable and it’s always easy to get in touch with him.
Purchase was easy 🥰 Free maintenance and awesome service department 🙂 I'm part of the Toyota Family ❤️ The first one in my family most of them love Chevrolet.
Was such a great experience today went in for an oil change a was treated very nice
Buying experience 4 years ago was smooth and salesman " Parris" was great. All of the service personnel since then have been really good too, taking care of the Toyoguard maintenance. Thank you Modern Toyota.
The service staff I’ve encountered is impeccable. Gage Lawrence Service Manager listens intently and answers all of my questions. The entire staff gives great customer service.
Came to find a running vehicle for my family and left the very same day with a brand new vehicle. It had a full tank of gas. The car salesman made the process painless and easy. The warranties are excellent and when I returned for some work that process was also super transparent and easy. I love Modern Toyota!
Very friendly and knowledgeable mechanics, especially Reno Voss. Great service! I haven’t been disappointed thus far!
Bought a brand new car here 4 months ago and come down here to get a broken trunk latch fixed for them to tell me they don't keep the parts here that it'll have to be ordered and they can't fix it if it's not physically out even when I have pictures and it won’t physically let you shut the trunk when it falls out. Mind you, I called to schedule the appointment and explained exactly what was wrong and nobody said anything of the such. Wasted a trip and time down here.
Came in for a mechanical concern and they took care of my SUV very well! Seth, my Service Advisor (⭐️ ⭐️⭐️⭐️⭐️ for this guy, by the way) kept me posted and made me aware of the repair progress. The rest of the associates like Arty and Anton were very helpful as well, (5 ⭐️s for them too!). The experience was AWESOME!!! I came back for the servicing of my Tundra the week after! That’s was how happy I was with them! The place is clean and the showroom, I did peek at their new models, different level of NICE! Thank you Modern!
Dealer charges for oil change plus tax, which they could not tell me. And then they add a shop charge.
Your service is excellent; the staff at this dealership are very friendly, and it is very easy to get an appointment with you. Thank you very much for your prompt and courteous service.
Very helpful staff. Very easy experience. Felt as though they knew what they were doing. Will recommend.
Rich provided excellent service and maintained contact throughout the visit. Excellent experience with service. I recommend this dealer
Good buying process. So far the service is good. The dealer contacted me to schedule service.
es un ambiente agradable me atendieron super bien y mientras espere en su sala con mi computadora el ambiente muy agradable buen trato y servicio excelente
I had a great buy experience with Modern Toyota! The Salesperson was very thorough and went over all the options, so I received exactly what I wanted. they even delivered the car to me and took my old car. Great dealership! The service center so far has also been exceptional so far. I am only on my second oil change so I can say the are very professional and go over what they have done in detail.
Came in for the first service and everyone was so nice in answering all of my questions!
Prompt service with a smile. Same service advisor from visit to visit. Discounts to repeat customers.
It’s very helpful and good service and staff at too friendly I loved their service
Modern Toyota is how things should be. People are friendly, knowledgeable and the waiting area is top notch. I don’t mind waiting when the amenities are so great!!
Bought 2020 Kia soul about a month ago. Found a leak in the driver’s rear tire. Would have cost me $30 to have Modern fix something that I think would be covered. Nope. I will find another shop and not come back here.
Service department is easy to make appointments online. They are friendly and give fast service.
I had a great experience at Modern Toyota. Everyone I worked with was friendly, professional, and easy to talk to. What stood out most was that there was absolutely no pressure throughout the process. They took the time to answer my questions, explain my options, and let me make decisions at my own pace. It made servicing my vehicle much less stressful than I expected. If you’re looking for a dealership that treats customers with respect and doesn’t use high-pressure tactics, I would definitely recommend them. Also while we waited they had great accommodations for my son who ... Read More DealerRater - Jun 5, 2026
Everyone here are so nice and attentive. They keep you updated on the progress of your service, giving priority to speed of service. The waiting area and restrooms are clean and well kept.
I made an appointment for a simple oil change and tire rotation service last week. Was told it would take 1.5 hour. I had to get a baby sitter to get my car serviced. After 1.5 hours I checked in and they had not even started working on my vehicle. I only went to the dealership this go around bc a service pack was purchased for me. This is not the first time this has happened to me at this location. Won’t be returning.
Very helpful, not pushy, very quality service, and very efficient. Overall an amazing experience, and we would return.
Very patient, helpful and explanatory. The concierge is very good at coming over to see if anything is needed. The atmosphere is very comfortable and peaceful.
I have been coming here for 20 years. They have been professional respectful and informative. When I thought I needed service that I really didn't They were honest and steered me away from it. Reasonable pricing and great service. We have bought 3 vehicles here. We will always come back.
Very clean, friendly staff. Also very helpful. Has an area for kids to play and draw on a blackboard.
The service department is extremely slow. Each time I have come for basic service, with an appointment, it has taken HOURS. Today I have an appointment for 1:30 to have my tire checked as I had picked up a nail. I arrived at 1:14, checked in and the wait was on. At 4:23 I was finally told the nail was to close to the edge and could not plugged and I would have to get new tires, but of course they did not have my size tire in stock. It took 3 hours for them to look at the tire and deliver that information. ... Read More DealerRater - May 22, 2026
Very professional and did everything that I asked kept me up to date on everything that was being done!
Can trust that when I come here I will be taken care of every time!
I bought my RAV4 here and had an amazing experience. The process was smooth, transparent, and pressure-free. The team was incredibly helpful from start to finish. Highly recommend Modern Toyota!
Friendly staff. Good location and facility. Dealership cares about environment. Staff is always eager to help and provide guidance.
I had Nick as a sales rep and he was very personable with no high pressure sales. This is the second vehicle that I bought from Modern Toyota and have been pleased thus far
Very great customer service always make me feel welcomed and well taken care of. Like the refreshments!
Always very friendly, courteous and helpful. I've bought 3 vehicles from here for that reason. My maintenance is also always fast and efficient, even when I come in without an appointment